Neither is better in every situation. A cloud-based phone system suits most small and mid-sized businesses. An on-premise system can still make sense in specific cases. The right choice depends on your size, sites, budget and how much you want to manage yourself.
Many UK firms are looking at this now because ageing PBX hardware, copper line changes and hybrid working are all pushing the same question to the surface.
What Each Option Actually Means
An on-premise system is a PBX ...
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